• Digital Bias: The New Frontier for Retail Inclusivity

    8 days ago - By WWD

    For years, retailers have been trying to mitigate the effects of inherent bias or unintended discrimination in their physical shopping experiences. And while no one would claim the problem has been solved entirely, many retailers are now taking steps to make sure their customers aren't profiled by the way they look, who they're with, or how they dress or act when they walk into a store.
    But with shopping becoming an increasingly digital experience, retailers must confront a new and perhaps more unfamiliar challenge: digital bias. Instead of combatting prejudice or unconscious bias among...
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